Workplace Cultural Training

A not-for-profit sells cultural awareness training to organisations in the financial services sector, so their staff can work better with the communities they serve. We built the whole program: the website, the online courses, and the reporting that tells each client how their staff are going.

The courses. 34 interactive lessons across five core modules, from culture in everyday life through to culture and the economy and working with community, plus elective modules for banking and superannuation teams. Each lesson is built in Articulate Storyline and published as an xAPI package that reports progress and completion back to the learning system. The course is approved for 2 CPD points by the national industry body for superannuation, so staff earn professional development credit for completing it.

The platform. A WordPress site running LearnDash. Each client organisation has its own learner group, so staff only see the courses their employer has signed up for, and the not-for-profit can manage every client from one place.

Reporting clients can rely on. Clients pay for their staff to complete the training, so they need accurate numbers. Completion data is pulled from the platform automatically and turned into an Excel report for each organisation. The largest client has 312 staff enrolled, and they have completed 558 modules so far. When lessons were reworked and some learners who had finished a module started showing as still in progress, we found every affected learner, corrected their records, and updated the reports so nobody was counted wrongly.